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Ordering and Delivery Process
All orders are processed through Paypal and all major credit cards are accepted. It is not necessary to have an already-existing Paypal account to place an order. If you pay using the e-check method (where you transfer funds from your bank account using Paypal), please allow 3-4 business days for the e-check to clear. Once the e-check clears, your files will be emailed to you. If you ordered customizations, we will begin the custom work upon clearance of the e-check.
Once payment is received, you will be emailed a .zip file containing the files needed for your Flash template. This is sent out manually by a real person, and the delivery time is never more than 24 hours. In most cases it is usually between 15 minutes and a few hours, depending on the time of day (we operate on US Pacific Time). If you ordered a template with .FLA included and the files are very large, you will receive an email with a link to download the files instead.
If you've also ordered customizations, we will be in contact with you so we can work with you on achieving the desired result. When customization is done, your custom template will be temporarily placed online so you can preview it. Once the work is approved, we then send you the files. Completion and delivery time for customizations will vary from one day to a week or more, depending on how busy we are and the extent of the customizations. We will provide a time estimate for you at the time of purchase.
For "Exclusive" orders only: After you purchase a template, we will first send an email to the email account associated with your Paypal account to confirm the purchase. On your reply confirming the order, we will then provide you with a link to download the files.
* IF YOU HAVE NOT HEARD FROM US within 24 hours after you placed your order, please note the following: We attempt to email you using the email account you have associated with your Paypal account. If you do not hear from us, either the email was bounced back to us as invalid and we had no other way to contact you, or the email we sent you was filtered as SPAM and placed in a "junk" folder, or possibly even deleted because of the file attachment. Please contact us so we can resolve this issue and fulfill your order as soon as possible.
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