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Help - Troubleshooting and Tips
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Problems with editing the site
I can't find where I can edit the background color within the Flash area. I can't find the code you referenced in the instructions.
Because of the above noted Windows update, we recently changed some things to fix the problems it was causing. The code you are looking for is now on the embed.js file that was included with the full version. You can open and edit this file using a text editor.
Can I add text links to other pages?
Yes, you can add an html text hyperlink in the main text area of any page by entering the html code onto the text file for the desired page. There are some html examples for your reference at http://www.winkletwebdesign.com/help.asp?page=3.
My text is getting cut off at a specific point and I thought I was supposed to be able to enter an unlimited amount of text.
You can enter an unlimited amount of text in the main text areas. Be sure you haven't type the ampersand "&" anywhere in your text. In place of this character, enter the URL encoded value which is %26. For a full list of URL encoded values, visit this page: http://www.i-technica.com/whitestuff/urlencodechart.html.
I'm trying to add an HTML link to another site and it does not work.
If any part of the link you are trying to enter has the ampersand "&" in it, you must change this to %26 as explained above.
I tried to add images into my text area using html and it doesn't work.
Adding images using html will not work. We can customize your template by adding the ability to add and update images in set positions on your template. Images can not be added in the main text area of each page. Please email us for further information on customizing your template.
I tried to add tables and columns using html in the text area, but it is not working.
HTML tables will not work on the templates. You can try adjusting the spacing on the text file to create columns.
I have changed my background color to white and now I can't see text, arrows, scrollbars or text on the contact form page.
Contact us and we can provide a copy of the template swf file that will work better with a white background. This mainly applies to Portfolio #22 and #23.
I've made some text and/or image updates to my site but I am not seeing the new images or text when I try to view my site. I'm still seeing the old images and/or text.
Try clearing your browser cache and then try viewing the site again.
I am not able to open and edit the .swf file.
The .swf file is not editable. To edit your site content, you must use the text file that was sent with your template. The "readme" file contains all the instructions on how to edit your site content. To view your site, you must open the html file that came with your template files using your web browser. To change other items such as images, layout, colors, etc., we can customize the template for you.
I tried to add a contact form to one of my pages and it does not work.
Adding HTML forms will not work on the templates. We can customize the template by adding a contact form to one of your pages. Please email us for more information.
I have a contact form on my site, but it does not seem to be working. It appears as if the information was sent, but I never receive the email.
If you have webhosting with Godaddy.com or with Winklet Webhosting, try the following:
Log into your account that you set up when purchasing the hosting. Go to Manage Hosting and open your control panel. There should be somewhere to install their formmail script and to enter your email address to receive mail from form submittals. Once this is completed, do the following:
Change the &scriptlocation variable on portfolio0xx.txt so that it reads:
&scriptlocation=gdform.asp&
OR if your hosting plan supports PHP instead of ASP, change it to:
&scriptlocation=gdform.php&
(This is using the webhost-provided script instead of the one we sent you.)
Then save, and upload the modified portfolio0xx.txt file and then try the contact form again.
If you have webhosting with Yahoo, try the following:
Open the email.php file in a text editor (same one you use to edit the site text).
Find the following line of code:
$whofrom=$_POST["Email"];
Change it to:
$whofrom="webmaster@yourdomain.com";
and make sure to change yourdomain.com to your actual domain name.
Otherwise, if your site is hosted elsewhere, please let us know the following and we will try to help:
1. Who your webhosting company is
2. What hosting package you have, and whether it supports PHP or ASP
3. Where we can view your site
I've tried to change the font size and color of the company name, slogan, page title or buttons and it doesn't work.
HTML can not be used to change the color, font or size of the company name, slogan, page title and buttons. We can do this for you for $10. Please email us to have this done. HTML can only be used in the main text area of each page.
I'm trying to edit my content using TextEdit but it will not let me do so.
When opening the text file in TextEdit, you must check the box that says "ignore rich text commands". Then select the file to open and it should work.
How do I change the background colors?
To change the background color that surrounds the Flash area, do the following:
Open and edit the index.html file using any text or html editor. Change the bgcolor value in the <body> tag to the desired color.
To change the background color within the Flash area, do the following:
Also on the index.html file, in the Flash embed/object code, there are 2 places where bgcolor is specified. You must change both to the desired color. If you can not find this code, you may have a newer version of the files, in which case, this code would be found on the embed.js file. This file can be opened and edited using a text editor.
Please note, on most of the templates, if the background color is changed within the Flash area, we may need to change other elements so that it will match the background color you selected. Please contact us to see if there is a charge for this.
I am trying to create a bullet list in the main text area. However, the background is black and I can't see the bullets.
This is an issue in Flash, however there is a workaround: Instead of using <ul> </ul> and <li> </li> to create a bullet list, use the url encoded value for a bullet which is %95. So you would have something like this:
%95 This is the first list item.
%95 This is the second list item.
I am using a trial version and have added a lot of my info and pictures already. Will I have to redo this when I purchase the full version?
If you have started work on the trial version and want to use it with the full version, first save the full version in a new directory, not the same one you had the trial files in. Then copy all the images plus trialtext.txt and photogallery.txt file from the files in the trial version folder over to the full version folder. Then open trialtext.txt save it as portfolio0xx.txt so that it overwrites the copy of portfolio0xx.txt that came with the full version.
How do I change the "Welcome to my Website" text that appears at the top of the browser window?
To change the title "Welcome to my Website" that appears in the browser title bar when viewing your site, you can open and edit the index.html file using any text or html editor. Then, change the text that appears between the <TITLE></TITLE> tag.
How do I add meta tags to my site?
Open and edit the index.html file using any text or html editor.
Anywhere within the tags, you can add the following for your meta tags:
<META NAME="keywords" CONTENT="keyword1, keyword2, etc.">
<META NAME="Description" CONTENT="put a description of your site here using some of your keywords">
You should also change the text between the <title></title> tags if you haven't done so already. Try using some of your keywords in the title too.
I want one of my text links in the main text area to open a small popup window. How do I do that?
First, you would open and edit the index.html file using any text or html editor and add the following script before the closing </head> tag:
<SCRIPT LANGUAGE="JavaScript1.1">
function PopupWindow(page,name)
{
open (page, name, "height=240,width=320,scrollbars=no,resizable=no,status=no,border=no")
}
</SCRIPT>
You can modify the height and width info in the above code as needed.
Then, on the template text file, in the main text area for the desired page(s), enter the following to create the popup link:
<a href="javascript:PopupWindow('thepage.html', 'page')">click here</a>
(and just change thepage.html to whatever page or web address you are linking to.)
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